Help centre

Answers to common questions

Quick guidance for starting an account, organising inventory and managing your subscription.

How do I start a free trial?

Select Start free trial, enter your details, then use the verification link sent to your email address. No card is required to register.

What can I store in PiecePilot?

You can record individual parts, quantities, colours, conditions, locations, wanted items, sets, bundles and—depending on your plan—seller-specific stock and custom tables.

How do BrickLink imports work?

Plus and Seller plans include BrickLink workflows. Imported lines that cannot be matched automatically are placed in a review area so you can confirm their details and destination.

How are part descriptions and categories filled in?

PiecePilot uses saved references and a shared part catalogue where available. You can review and edit details before saving inventory.

Can I back up my data?

Yes. Use the backup option inside PiecePilot to download your workspace data. Keep important backups somewhere secure.

How do I change or cancel my subscription?

Open Account inside PiecePilot and choose Manage billing. Stripe’s secure billing portal shows your subscription and cancellation options.

How do I delete my account?

Open the Account page, find Delete account and follow the confirmation steps. Download any backups you need first because deletion is permanent.

I have not received a verification email

Check your spam or junk folder first. Then sign in, open Account and request a fresh verification email. Contact support if it still does not arrive.

Still need help?

Email [email protected] and include a brief description of the problem.